Refund policy

Last updated: 20 February, 2025

The return time frame for most items on JOMART is 15 days from the date of delivery. Please note that the return time frame begins from the date the buyer receives the item, not the date the item was purchased.

The refunded amount will be net of any applicable deductions and completed within 7 to 15 business days from the date of item pick-up.

At JOMART We strive for client satisfaction because we want to create raving fans. If you are unhappy with our services or products, you'll receive a refund according to our below-mentioned policies:

• The item must be in its original condition, unopened, and with all original packaging and accessories included. If the item is not returned in its original condition, the customer may receive a partial refund or no refund at all.
• Describe the reason of return or replacement.
• Wait for your request to be approved.
  
• Refunds may be issued via your original payment method.

Exceptions:

• Refunds may not be available for digital services already completed or exceeded project scope due to client-provided information.
• Customized deliverables or strategy documents are non-refundable.
• We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
• No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.